Education Operations Innovator (Remote)

Relativity; Kansas City (MO); Híbrido; USD 66.000 - 100.000; Jornada completa

Descripción de la vacante

Relativity is seeking an Education Programs Specialist to support the execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences. The role also focuses on automating processes to increase efficiency across education programs.

The specialist will manage LMS updates, coordinate trainings, and help refine training contracts with Finance and Legal while driving process improvements and AI innovations to scale operations.

Formación

• 1-3 years' experience
• Strong attention to detail, excellent communication, curiosity
• Basic experience with Skilljar and AI tools
• Preferred experience with Salesforce, Skilljar

Responsabilidades

• Support workspace creation, scheduling, LMS updates
• Review and manage flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to various education programs
• Executes training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Conocimientos

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Herramientas

Skilljar

Salesforce

AI tools

Descripción del empleo

Relativity is seeking an Education Programs Specialist to support the execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences. The role also focuses on automating processes to increase efficiency across education programs.

The specialist will manage LMS updates, coordinate trainings, and help refine training contracts with Finance and Legal while driving process improvements and AI innovations to scale operations.