Education IT Coordinator

Questeq Inc; Hummelstown (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Job summary

Questeq is seeking an Information Technology Coordinator to join the Lower Dauphin School District and oversee the on-site IT support and network operations. You will be the primary interface between Questeq and the educational organization, ensuring effective delivery of education technology services.

You will manage ticket queues, collaborate with district leadership to meet IT goals, supervise IT asset inventory, and drive improvements across technical and administrative processes.

Qualifications

• Industry certifications preferred.
• Strong customer service and communication skills.
• Associates degree in IT technology related field.
• Solid technical background.
• Experience with leadership & vision.
• Experience with strategic planning – would be awesome.
• Experience with team building a plus.
• Experience with IT management – preferred.
• Familiarity with communication and business systems management.
• Criminal background checks required.

Responsibilities

• Oversees and executes the onsite day to day IT technical support and network operations.
• Improves network, desktop hardware and software processes and supports critical educational strategies.
• Works with Questeq and the school’s administrative team to achieve the educational organization and Questeq IT goals.
• Manages and tracks call ticket queue, ticket documentation and time to close metrics.
• Analyze ticket information and identify productivity improvements.
• Identify opportunities to eliminate ticket causes.
• Identify opportunities for remote resolution.
• Works with Questeq administrative staff within the Front Line and Infrastructure Services departments.
• Supervises the system-wide inventory of IT technology assets as defined between the educational organization and Questeq.
• Aids Questeq by identify technology infrastructure current and future needs.
• Assists with recommending technology improvements.

Skills

Customer service

Communication

Leadership

Strategic planning

Team building

IT management

Education

Associates degree in IT

Job description

Questeq is seeking an Information Technology Coordinator to join the Lower Dauphin School District and oversee the on-site IT support and network operations. You will be the primary interface between Questeq and the educational organization, ensuring effective delivery of education technology services.

You will manage ticket queues, collaborate with district leadership to meet IT goals, supervise IT asset inventory, and drive improvements across technical and administrative processes.