Information Technology Coordinator

Questeq

New Kensington (Westmoreland County)

On-site

USD 55,000 - 75,000

Full time

13 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Questeq is seeking an Information Technology Coordinator to join the team at The Northern Westmoreland Career and Technical Center in New Kensington, PA. You will be the primary liaison between Questeq and the educational organization and manage the overall Questeq education technology delivery model.

You will oversee onsite IT support and network operations, work with the school’s administrative team to achieve IT goals, and track ticket queues and performance metrics.

Qualifications

Associates degree in IT technology or related field.
Strong customer service and communication skills.
Experience with IT management and infrastructure.
Leadership and strategic planning abilities.
Familiarity with school-IT environments is a plus.

Responsibilities

Oversees onsite IT support and network operations.
Collaborates with administrative teams to meet IT goals.
Manages ticket queues, documentation, and metrics.
Identifies opportunities for process improvement.
Assists with technology infrastructure planning.

Skills

Customer Service

Communication

Leadership

Strategic Planning

Team Building

IT Management

Infrastructure Knowledge

Education

Associates degree in IT technology related field

Job description

Who We Are

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

Who We Are

What You Will Be Doing

The Information Technology Coordinator will join ourtalented team at The Northern Westmoreland Career and Technical Center, located in New Kensington, PA. As the Information Technology Coordinator, you will be the primary interface between Questeq and the educational organization and responsible for managing the overall Questeq education technology delivery model.

Essential Functions

Oversees and executes the onsite day to day IT technical support and network operations
Improves network, desktop hardware and software processes and supports critical educational strategies
Works with Questeq and the school’s administrative team to achieve the educational organization and Questeq IT goals
Manages and tracks call ticket queue, ticket documentation and time to close metrics
Analyze ticket information and identify productivity improvements
Identify opportunities to eliminate ticket causes
Identify opportunities for remote resolution
Works with Questeq administrative staff within the Front Line and Infrastructure Services departments
Supervises the system-wide inventory of IT technology assets as defined between the educational organization and Questeq.
Aids Questeq by identify technology infrastructure current and future needs.
Assists with recommending technology improvements