Information Technology Coordinator

Questeq Inc; Hummelstown (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Job summary

Questeq is seeking an Information Technology Coordinator to join the Lower Dauphin School District and oversee the on-site IT support and network operations. You will be the primary interface between Questeq and the educational organization, ensuring effective delivery of education technology services.

You will manage ticket queues, collaborate with district leadership to meet IT goals, supervise IT asset inventory, and drive improvements across technical and administrative processes.

Qualifications

• Industry certifications preferred.
• Strong customer service and communication skills.
• Associates degree in IT technology related field.
• Solid technical background.
• Experience with leadership & vision.
• Experience with strategic planning – would be awesome.
• Experience with team building a plus.
• Experience with IT management – preferred.
• Familiarity with communication and business systems management.
• Criminal background checks required.

Responsibilities

• Oversees and executes the onsite day to day IT technical support and network operations.
• Improves network, desktop hardware and software processes and supports critical educational strategies.
• Works with Questeq and the school’s administrative team to achieve the educational organization and Questeq IT goals.
• Manages and tracks call ticket queue, ticket documentation and time to close metrics.
• Analyze ticket information and identify productivity improvements.
• Identify opportunities to eliminate ticket causes.
• Identify opportunities for remote resolution.
• Works with Questeq administrative staff within the Front Line and Infrastructure Services departments.
• Supervises the system-wide inventory of IT technology assets as defined between the educational organization and Questeq.
• Aids Questeq by identify technology infrastructure current and future needs.
• Assists with recommending technology improvements.

Skills

Customer service

Communication

Leadership

Strategic planning

Team building

IT management

Education

Associates degree in IT

Job description

Who we are:We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.What you will be doing:The Information Technology Coordinator will join our talented team at Lower Dauphin School District. As the Information Technology Coordinator, you will be the primary interface between Questeq and the educational organization and responsible for managing the overall Questeq education technology delivery model.Essential Functions:Oversees and executes the onsite day to day IT technical support and network operationsImproves network, desktop hardware and software processes and supports critical educational strategiesWorks with Questeq and the school’s administrative team to achieve the educational organization and Questeq IT goalsManages and tracks call ticket queue, ticket documentation and time to close metricsAnalyze ticket information and identify productivity improvementsIdentify opportunities to eliminate ticket causesIdentify opportunities for remote resolutionWorks with Questeq administrative staff within the Front Line and Infrastructure Services departmentsSupervises the system-wide inventory of IT technology assets as defined between the educational organization and Questeq.Aids Questeq by identify technology infrastructure current and future needs.Assists with recommending technology improvementsKnowledge and Skill Requirements:Industry certifications preferredStrong Customer Service and Communication SkillsAssociates degree in IT technology related fieldSolid technical backgroundExperience with leadership & visionExperience with strategic planning - would be awesomeExperience with team building a plusExperience with IT Management - preferredFamiliarity with communication and business systems managementCriminal background checks required