Education Customer Success Lead — Growth, Renewals & Impact

Openkrill; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Flexible work schedules

Health & wellness benefits

Career development programs

Collaborative culture

Job summary

Everway is a global education technology company seeking a Customer Success Executive to manage an education portfolio from onboarding through renewals. You will train customers, monitor engagement and collaborate with Sales, Marketing, Product and Support to ensure value realization and renewal success.

The role emphasizes building trusted relationships, driving adoption, and contributing to a positive customer experience across K–12 and higher education segments.

Responsibilities

• Manage day-to-day relationships with an assigned portfolio of education customers, understanding objectives and maintaining accurate records
• Support onboarding and implementation, coordinating with customer IT teams to address deployment barriers and deliver onboarding sessions and product training
• Coordinate proactive customer engagement throughout the lifecycle with scheduled touchpoints, reviews and quarterly business conversations
• Monitor customer health, adoption and usage via BI tools (e.g., Tableau), identify trends and potential risks
• Respond to customer inquiries, deliver product demonstrations, training and best-practice guidance, share learning resources and product updates
• Support retention and renewal activities by preparing customers for renewal and progressing renewals with Sales and Finance
• Identify cross-sell/upsell opportunities and share context with the appropriate Business Development Manager
• Create and deliver customer webinars, training and enablement materials and contribute to newsletters and product updates
• Gather customer feedback and collaborate with Sales, Marketing, Product and Support to improve outcomes
• Represent Everway at meetings, conferences, and events, including customer-site visits with travel up to 20%

Job description

Everway is a global education technology company seeking a Customer Success Executive to manage an education portfolio from onboarding through renewals. You will train customers, monitor engagement and collaborate with Sales, Marketing, Product and Support to ensure value realization and renewal success.

The role emphasizes building trusted relationships, driving adoption, and contributing to a positive customer experience across K–12 and higher education segments.