Enterprise Customer Success Leader — Growth & Renewals

env0; Boston (MA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive benefits

Diversity & Inclusion

Job summary

envzero seeks a senior Customer Success leader to manage executive relationships across enterprise accounts and guide the full post-sale journey from onboarding to expansion. You will partner with Sales to drive renewal strategy and cross-functional adoption initiatives that boost platform utilization.

The role emphasizes executive stakeholder management, scalable CS playbooks, and developing team members in a player-coach capacity to grow ARR and improve NRR.

Qualifications

• 5+ years in Customer Success or strategic account management.
• Experience managing enterprise relationships and executive stakeholders.
• Proven track record in retention, adoption, and expansion.

Responsibilities

• Own executive relationships across strategic accounts with multi-threaded ties.
• Lead Executive Business Reviews and senior escalation handling.
• Own onboarding, adoption, renewal, and expansion post-sale.
• Develop customer success plans with milestones and outcomes.
• Identify and address health risks before escalation.
• Accelerate value realization and platform utilization.
• Partner with Sales to drive expansion and renewals.
• Drive adoption programs to improve NRR and retention.
• Advocate customer needs to Product, Support, and Revenue teams.
• Define scaled CS playbooks and processes; coach team members.

Skills

Executive relationships

Strategic account management

Customer retention

Cross-functional collaboration

Public speaking

Job description

envzero seeks a senior Customer Success leader to manage executive relationships across enterprise accounts and guide the full post-sale journey from onboarding to expansion. You will partner with Sales to drive renewal strategy and cross-functional adoption initiatives that boost platform utilization.

The role emphasizes executive stakeholder management, scalable CS playbooks, and developing team members in a player-coach capacity to grow ARR and improve NRR.