Scaled CSM: Architecting District-Wide Impact

Informed K12; United States; Remote; USD 156,000 - 170,000; Full time

Benefits offered by this job

Healthcare coverage: 100% for employees, 35% for dependents

Uncapped PTO

Monthly productivity allowance

New hire stipend for remote office setup

Monthly wifi reimbursement

Annual personal office supply stipend

Skills development stipend after 1 year

Job summary

Informed K12 seeks a Customer Success Manager to oversee a portfolio of over 100 school districts. This role focuses on building scalable operations, enhancing customer engagement, and utilizing data to improve service delivery.

As part of the Ongoing Success team, you will collaborate with various departments to ensure each district receives the necessary support to meet their unique needs. A strong background in customer success, project management, and operational design is required.

Join us in transforming how school districts operate and impact student outcomes significantly!

Qualifications

• 4 to 8 years in customer success management, with experience handling large portfolios.
• Strong project management skills to build systems for operation.
• Expertise in using data for identifying risks and opportunities.

Responsibilities

• Own the health and expansion of a portfolio of 100+ school districts.
• Engage confidently with district stakeholders.
• Design scalable systems and processes.

Job description

Informed K12 seeks a Customer Success Manager to oversee a portfolio of over 100 school districts. This role focuses on building scalable operations, enhancing customer engagement, and utilizing data to improve service delivery.

As part of the Ongoing Success team, you will collaborate with various departments to ensure each district receives the necessary support to meet their unique needs. A strong background in customer success, project management, and operational design is required.

Join us in transforming how school districts operate and impact student outcomes significantly!