Onsite CSM – Education & Youth Programs

Playbook Sports; Hoboken (NJ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Paid Time Off

Health Reimbursement Account (HRA)

Job summary

A dynamic sports technology company based in Hoboken, NJ is seeking a Customer Success Manager to ensure customer adoption and long-term satisfaction. The ideal candidate will have 1–3 years of experience in customer-facing roles and a passion for improving sports and education organizations. Responsibilities include managing customer relationships, implementing success plans, and driving user adoption of the platform. This full-time position offers a salary range of $70,000 to $90,000.

Qualifications

• 1–3 years of customer-facing experience in Customer Success or related fields.
• Experience with youth sports organizations or education programs is strongly preferred.
• Excellent communication skills, both written and verbal.

Responsibilities

• Serve as the primary point of contact for a portfolio of accounts.
• Develop and implement Customer Success Plans for customers.
• Drive user adoption and build relationships within customer organizations.

Skills

Customer Success Management

Relationship Building

Communication Skills

Organizational Abilities

Problem Solving

Job description

A dynamic sports technology company based in Hoboken, NJ is seeking a Customer Success Manager to ensure customer adoption and long-term satisfaction. The ideal candidate will have 1–3 years of experience in customer-facing roles and a passion for improving sports and education organizations. Responsibilities include managing customer relationships, implementing success plans, and driving user adoption of the platform. This full-time position offers a salary range of $70,000 to $90,000.