Founding Onboarding & CSM (US) — Stock Options

voize; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock options

Vacation days

Medical, dental, and vision

Disability insurance

Life insurance

401(k) retirement plan

Job summary

voize in New York seeks a Founding Onboarding Manager and Customer Success Manager (US) to own the rollout and ongoing success of our first US customers.

You will deliver dynamic training online and onsite, drive adoption through clear processes, and monitor health, usage, and tickets. Travel across the US will be part of the role, collaborating with Support, Product, and CS teams to optimize onboarding.

Qualifications

• Experience training customers and/or leading customer rollouts (healthcare, caregiving, or complex environments preferred).
• Comfort presenting to groups and guiding users through new tech.

Responsibilities

• Own end-to-end rollout and success of US customers from onboarding to adoption and ongoing health.
• Deliver dynamic training online and onsite sessions for caregivers to activate voize quickly.
• Drive adoption with clear processes, touchpoints, and proactive communication.
• Monitor customer health, usage, and tickets to spot risks early.
• Run virtual touchpoints, office hours, and scalable enablement formats.
• Create and optimize training materials based on feedback and onboarding friction.
• Collaborate with Support, Product, and Customer Success to resolve onboarding challenges and provide real-time feedback.

Skills

Training customers

Customer rollout leadership

Communication skills

Technology adoption

Data dashboards

Travel willingness

Empathy

Ownership

Job description

voize in New York seeks a Founding Onboarding Manager and Customer Success Manager (US) to own the rollout and ongoing success of our first US customers.

You will deliver dynamic training online and onsite, drive adoption through clear processes, and monitor health, usage, and tickets. Travel across the US will be part of the role, collaborating with Support, Product, and CS teams to optimize onboarding.