Education Tech CSM — Schools & Payments Growth

SWBC; Shavano Park (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive overall compensation package

Work/Life balance

Employee engagement activities

Career enhancement opportunities

Variety of healthcare coverage options

401(k) retirement plans

Job summary

SWBC is looking for a Customer Success Manager to serve as the main contact for customers, supporting their onboarding and long-term success with SWIVEL's schools product. This role involves fostering relationships with stakeholders, ensuring operational excellence, and advocating for customer needs.

The ideal candidate should have a minimum of five years in Customer Success within the SaaS or EdTech space and possess strong negotiation and communication skills. Competitive benefits include work-life balance and career growth opportunities.

Qualifications

• Minimum of five years in Customer Success or related roles in SaaS.
• Strong experience in EdTech or payment solutions.
• Proven ability to boost revenue in technology for education.

Responsibilities

• Build trust-based relationships with school stakeholders.
• Lead onboarding and ensure client readiness for success.
• Drive operational excellence in Customer Success processes.

Skills

Customer Success

Account Management

Sales

SaaS

EdTech

Negotiation

Communication

Education

Bachelor’s degree in Business Administration or related field

Job description

SWBC is looking for a Customer Success Manager to serve as the main contact for customers, supporting their onboarding and long-term success with SWIVEL's schools product. This role involves fostering relationships with stakeholders, ensuring operational excellence, and advocating for customer needs.

The ideal candidate should have a minimum of five years in Customer Success within the SaaS or EdTech space and possess strong negotiation and communication skills. Competitive benefits include work-life balance and career growth opportunities.