Education AI Solutions Engineer

salesforce.com, inc.

Phoenix (AZ)

On-site

USD 140,000 - 180,000

Full time

9 days ago

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Job summary

Salesforce is seeking an Account Solution Engineer to join the Global Public Sector Solution Engineering team. You will collaborate with sales, product experts, and partners to build tailored AI and data-driven education solutions that address institutional challenges in higher education.

From discovery to demonstration, you will bridge technology and strategy, leading technical discussions and delivering value-driven outcomes.

Qualifications

B.S., M.S. or PhD in Computer Science, Software Engineering or MIS
7+ years of combined experience working with Salesforce or other CRM solutions, with a focus on education.
5+ years of experience in solution engineering, consulting, enterprise software delivery, or customer success
Artificial Intelligence and/or Data Certifications, Salesforce-preferred, related to generative AI and LLM concepts
Deep understanding of education operations, including student lifecycle management, academic operations, financial aid, student success initiatives, enrollment, and alumni relations.
Strong technical acumen, with experience configuring and demonstrating Salesforce or similar enterprise platforms in a sales or implementation context.
Exceptional communication and presentation skills, with the ability to translate complex technical concepts into clear, value-driven narratives for stakeholders at all levels.
Proven ability to lead discovery sessions, understand institutional challenges, and craft tailored solutions that drive digital transformation in higher education.
Experience with RFP and proposal processes, including developing responses that align with institutional needs and Salesforce's value proposition.
Strong time management and prioritization skills, with the ability to manage multiple engagements in a fast-paced sales environment.
Curiosity and passion for technology, with a desire to continuously learn, experiment, and stay ahead of industry trends in education and CRM solutions.
Collaborative mindset, able to work cross-functionally with sales, professional services, product teams, and partners to deliver customer success.
Open to travel for client meetings, presentations, and industry events, approximately 40%.
Salesforce certifications, including Administrator, Education Cloud Consultant, Data 360 Cert, and Experience

Responsibilities

Lead the Solution Cycle - Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close.
Understand Institutional Needs - Engage with education institutions to deeply understand their unique challenges and strategic goals, mapping them to Salesforce's solutions.
Position Salesforce as a Strategic Partner - Clearly articulate how Salesforce platform and products align to institutional initiatives and present tailored demonstrations.
Apply Industry and Technical Expertise - Translate education business processes into impactful technology solutions, differentiating Salesforce capabilities for stakeholders.
Support RFP and Proposal Processes - Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities.
Collaborate Across Teams - Work with account teams, solution specialists, professional services, and Salesforce partners to align solutions with needs.
Stay Ahead of Industry Trends - Build expertise in education challenges and technology trends, and incorporate insights into recommendations.
Achieve Performance Goals - Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution.
Invest in Professional Growth - Participate in training, certifications, and mentorship programs to enhance expertise.
Drive Consumption & Value Realisation - Support consumption and activation efforts to drive product adoption and reduce attrition risk.
Consumption Estimation & Use Case Scoping - Define use cases, estimate consumption, and build plans for AI/data product adoption.
Agentforce & AI/Data Use Case Expertise - Develop agentforce and Data360 use cases tailored to education, including POCs and workshops.