AI Education Solutions Engineer

Salesforce, Inc.; Northern (KY); Hybrid; USD 135,000 - 180,000; Full time

Job summary

Salesforce, Inc. is seeking an Account Solution Engineer for Global Public Sector Education to lead technical conversations and map educational processes to Salesforce solutions.

You will partner with sales, product experts, and partners to craft tailored, AI-enabled demonstrations that address institutional challenges and transform student lifecycle management. Ideal candidates bring extensive Salesforce experience, strong communication, and a track record of guiding discovery, RFP responses,

Qualifications

• B.S., M.S. or PhD in Computer Science, Software Engineering or MIS.
• 7+ years combined experience with Salesforce or other CRM solutions, with a focus on education.
• 5+ years of experience in solution engineering, consulting, enterprise software delivery, or customer success.
• Artificial Intelligence and/or Data Certifications, Salesforce-preferred, related to generative AI and LLM concepts
• Deep understanding of education operations, including student lifecycle management, academic operations, financial aid, student success initiatives, enrollment, and alumni relations.
• Strong technical acumen, with experience configuring and demonstrating Salesforce or similar enterprise platforms in a sales or implementation context.
• Exceptional communication and presentation skills, with the ability to translate complex technical concepts into clear, value-driven narratives for stakeholders at all levels.
• Proven ability to lead discovery sessions, understand institutional challenges, and craft tailored solutions that drive digital transformation in higher education.
• Experience with RFP and proposal processes, including developing responses that align with institutional needs and Salesforce’s value proposition.
• Salesforce certifications, including Administrator, Education Cloud Consultant, Data 360 Cert, and Experience Cloud.
• Experience with Agentforce for Education, Salesforce Industries (Vlocity), OmniScript, or Industry Common Components is a plus.

Responsibilities

• Lead the Solution Cycle – Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close.
• Understand Institutional Needs – Engage with education institutions to deeply understand their unique challenges and strategic goals, mapping them to Salesforce’s solutions.
• Position Salesforce as a Strategic Partner – Clearly articulate how Salesforce platform and products align to institutional initiatives. Prepare, build, and present tailored demonstrations.
• Apply Industry and Technical Expertise – Translate education business processes into impactful tech solutions, differentiating Salesforce capabilities.
• Support RFP and Proposal Processes – Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and Salesforce’s value.
• Collaborate Across Teams – Work with account teams, solution specialists, professional services, and partners to align Salesforce solutions with needs.
• Stay Ahead of Industry Trends – Build expertise in education challenges and technology trends, incorporating insights into solution recommendations.
• Achieve Performance Goals – Meet quarterly and annual objectives related to customer engagement and revenue contribution.
• Invest in Professional Growth – Participate in training, certifications, and mentorship programs to enhance expertise.
• Drive Consumption & Value Realisation – Support consumption and activation efforts including QBRs and health checks to reduce attrition risk.
• Consumption Estimation & Use Case Scoping – Define and document use cases, estimate consumption, and build adoption plans.
• Agentforce & AI/Data Use Case Expertise – Develop and present Agentforce and Data360 use cases for education institutions.

Skills

Salesforce/CRM experience

Solution engineering

Communication & presentation

Discovery leadership

Time management

Collaboration across teams

Travel willingness

RFP/Proposal experience

Salesforce certifications

Education

B.S./M.S./PhD in CS, Software Engineering or MIS

Tools

Agentforce for Education

Salesforce Industries (Vlocity)

OmniScript

Industry Common Components

Job description

Salesforce, Inc. is seeking an Account Solution Engineer for Global Public Sector Education to lead technical conversations and map educational processes to Salesforce solutions.

You will partner with sales, product experts, and partners to craft tailored, AI-enabled demonstrations that address institutional challenges and transform student lifecycle management. Ideal candidates bring extensive Salesforce experience, strong communication, and a track record of guiding discovery, RFP responses,