EdTech Customer Success Consultant | Growth & Adoption

Cengage Group; Atlanta (GA); On-site; USD 67,000 - 88,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to partner with customers across the United States. The role focuses on driving adoption of Cengage technology, achieving renewal targets, and delivering value through tailored success plans.

Ideal candidates have 5+ years in Sales or Customer Success, familiarity with LMS environments, and willingness to travel 20-30%. Bachelor’s degree is preferred. Base pay ranges from $67,000 to $88,000 USD with potential variable incentives.

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education is preferred.

Responsibilities

• Act as the designated point of contact for customers, building strong relationships throughout the customer lifecycle.
• ,
• ],
• CoT_job_summary_short (truncated)`:
• job_summary_short
• contract_type
• location_type
• remote_scope
• perks
• stated_min
• stated_max
• stated_absolute
• salary_estimation_cot
• estimated_low
• estimated_medium
• estimated_high
• currency
• frequency
• bonus
• tax
• application_email
• job_end_date
• contact_person
• hiring_department_name

Skills

Learning systems

Communication

Analytical skills

Explain technical concepts

Multi-tasking

Education

Bachelor’s degree preferred

Job description

Cengage Group is seeking a Customer Success Consultant to partner with customers across the United States. The role focuses on driving adoption of Cengage technology, achieving renewal targets, and delivering value through tailored success plans.

Ideal candidates have 5+ years in Sales or Customer Success, familiarity with LMS environments, and willingness to travel 20-30%. Bachelor’s degree is preferred. Base pay ranges from $67,000 to $88,000 USD with potential variable incentives.