Enterprise CSM - Onboarding & Growth (Remote)

TruAgents; New York (NY); Teletrabalho; USD 100 000 - 140 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity

Resumo da oferta

TruAgents in New York/remote (US-based) is hiring a Customer Success Manager to own onboarding and drive adoption for enterprise accounts.

You will help customers realize measurable outcomes, expand opportunities, and partner with leadership on renewals and growth.

If you thrive in a fast-moving startup where the playbook is still being written and you communicate effectively with executives and practitioners, this is the role for you.

Qualificações

• 3+ years in customer success or account management at a B2B SaaS company.
• Experience working with enterprise customers, ideally in insurance or financial services.
• Strong communication skills with both practitioners and executive stakeholders.
• Comfortable in a fast-moving startup where the playbook is still being written.

Responsabilidades

• Own onboarding and implementation for new enterprise accounts
• Drive adoption, engagement, and measurable outcomes across the customer base
• Serve as the trusted advisor and primary point of contact for customer stakeholders
• Identify expansion opportunities and partner with leadership on renewals and growth
• Channel customer feedback into the product roadmap

Conhecimentos

Customer success

Account management

Enterprise customers

Communication

Descrição da oferta de emprego

TruAgents in New York/remote (US-based) is hiring a Customer Success Manager to own onboarding and drive adoption for enterprise accounts.

You will help customers realize measurable outcomes, expand opportunities, and partner with leadership on renewals and growth.

If you thrive in a fast-moving startup where the playbook is still being written and you communicate effectively with executives and practitioners, this is the role for you.