EdTech Customer Success Consultant - 20-30% Travel

Cengage Group; San Juan (PR); Remote; USD 67,000 - 88,000; Full time

Benefits offered by this job

Total Rewards Philosophy

Sales incentive program

Domestic travel 20-30%

Job summary

Cengage Group in the United States is seeking a Customer Success Consultant to partner with customers across the territory, ensuring they achieve outcomes via Cengage technology. The role emphasizes driving usage, renewals, and long-term value while aligning with customer goals.

Open to hiring anywhere in the United States; travel 20–30% expected. Strong communication and analytical skills are essential to success in this customer-facing role.

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business-friendly manner.
• Experience managing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learning quickly

Excellent communication

Analytical skills

Explain technical concepts

Multitasking

Education

Bachelor’s degree preferred

Tools

LMS familiarity

Educational Technology experience

Job description

Cengage Group in the United States is seeking a Customer Success Consultant to partner with customers across the territory, ensuring they achieve outcomes via Cengage technology. The role emphasizes driving usage, renewals, and long-term value while aligning with customer goals.

Open to hiring anywhere in the United States; travel 20–30% expected. Strong communication and analytical skills are essential to success in this customer-facing role.