Education Tech Customer Success Partner

Cengage Group; Hagåtña (GU); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to partner with higher education customers in Mississippi and Tennessee. You will drive adoption of Cengage technology, build trusted relationships, and align success plans to customer goals while managing renewals and growth opportunities.

You will communicate clearly, analyze usage data, and translate technical concepts into actionable business outcomes. This role requires travel and a passion for education technology.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including LMS.
• Travel 20-30% by air and car

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learn new systems

Communication

Analytics

Explain concepts

Multitasking

Education

Bachelor’s degree preferred

Job description

Cengage Group is seeking a Customer Success Consultant to partner with higher education customers in Mississippi and Tennessee. You will drive adoption of Cengage technology, build trusted relationships, and align success plans to customer goals while managing renewals and growth opportunities.

You will communicate clearly, analyze usage data, and translate technical concepts into actionable business outcomes. This role requires travel and a passion for education technology.