Editorial Client Lead - Services & Growth

7741 WILEY APAC SERVICES LLP; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

Wiley in the United States seeks an Editorial Client Manager to lead a client group within the Editorial and Peer Review Services division, serving as the primary contact for the client and for staff working with that client.

You will oversee day-to-day task completion, monitor workloads, drive process improvements, conduct performance reviews, and ensure high client satisfaction, with travel to client meetings and industry conferences as needed.

Qualifications

• Bachelor's degree in a relevant field.
• Experience managing client projects.
• Proven ability to lead teams and ensure client satisfaction.

Responsibilities

• Acts as primary point of contact for client queries about day-to-day management of editorial services.
• Monitors distribution of work/time in their client group and identifies needs to take to the Senior Manager.
• Oversees day-to-day completion of tasks and client satisfaction.
• Identifies and addresses problems with tasks/employees to ensure client satisfaction.
• Ensures staff are trained on current protocols, systems, and best practices.
• Drives improvements to internal processes, protocols, and best practices for their client group.
• Conducts performance reviews for direct/indirect reports; monitors productivity and workloads.
• Answers employee questions about Wiley policies and enforces them.
• Maintains professional and courteous work environment; avoids non-work-related distractions.
• Travel to client meetings and industry conferences as needed.

Skills

Managing Editor experience

Client project management

Customer service excellence

Team leadership experience

Peer review system proficiency

Education

Bachelor's degree in relevant field

Tools

Major online peer review system

Job description

Wiley in the United States seeks an Editorial Client Manager to lead a client group within the Editorial and Peer Review Services division, serving as the primary contact for the client and for staff working with that client.

You will oversee day-to-day task completion, monitor workloads, drive process improvements, conduct performance reviews, and ensure high client satisfaction, with travel to client meetings and industry conferences as needed.