Editorial Client Manager

Wiley; North Carolina; On-site; USD 70,000 - 90,000; Full time

Job summary

Wiley is seeking an Editorial Client Manager to lead a client group within Editorial and Peer Review Services, reporting to the Senior Manager. You will act as the primary contact for the client and for team members working on that client, ensuring smooth daily editorial operations and timely delivery.

You will conduct performance reviews, monitor workloads, and enforce Wiley policies while upholding professional standards with clients and colleagues.

Qualifications

• Bachelor's degree in a relevant field.
• Experience managing editorial projects.
• Experience leading teams and performing reviews.
• Proficiency in at least one major online peer review system.
• Strong client-service and cross-functional collaboration skills.
• Ability to manage multiple tasks in a deadline-driven environment.

Responsibilities

• Serve as primary point of contact for client queries and day-to-day editorial services.
• Conduct performance reviews for direct and indirect reports and monitor workloads.
• Enforce Wiley policies and uphold professional standards with clients and colleagues.
• Travel to client meetings and industry conferences as required.

Skills

Client management

Project management

Editorial leadership

Customer service

Cross-functional collaboration

Education

Bachelor's degree

Tools

Peer review systems

Job description

Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large. The Editorial Client Manager serves as the leader of a particular client group within the Editorial and Peer Review Services division as overseen by the Senior Manager, and serves as a primary point of contact for both the client and employees working directly with that client.

Serves as primary point of contact for client queries about day-to-day management of editorial services.

Conducts and/or contributes to performance reviews for direct and/or indirect reports. Responsible for monitoring productivity and tracking individual workloads.

Serves as a resource for answering employee questions about Wiley company policies as well as enforcing those policies.

Upholds high standards of professionalism and courtesy when working with colleagues and clients as outlined in Wiley policies. Travels as needed to client meetings and industry conferences.

Bachelor’s Degree in relevant field.

Prior experience as a Managing Editor, Senior Managing Editor, or other relevant experience.

Prior experience with intensive team collaboration that shows potential for growth in employer management skills, or prior employee management experience.

Proficiency in at least one major online peer review system.

Experience directly managing client projects.

Experience providing outstanding customer service, managing complex projects with multiple stakeholders, and managing teams of employees in accordance with company policies and culture.

Ability to prioritize and manage multiple tasks within a time-driven, deadline-based environment.

Experience with more than one major online peer review system.

Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.