Editorial Client Lead: Strategy, Ops & Client Success

John Wiley & Sons Inc.; North Carolina; On-site; USD 57,000 - 82,000; Full time

Job summary

John Wiley & Sons Inc. seeks an Editorial Client Manager to lead a client group within Editorial and Peer Review Services. You will be the primary contact for the client and for staff working with that client.

Responsibilities include overseeing day-to-day tasks, monitoring workloads, training staff on protocols, and driving process improvements while ensuring high client satisfaction. Travel to meetings and conferences as needed.

Qualifications

• Bachelor's degree required.
• Experience as a Managing Editor/Senior Managing Editor or similar.
• Experience leading collaborative teams and managing client projects.
• Proficiency in at least one major online peer review system.
• Experience delivering outstanding customer service and managing complex projects with multiple stakeholders.

Responsibilities

• Serve as the primary point of contact for client queries about day-to-day management of editorial services.
• Monitor work distribution and capacity within the client group and raise needs to the Senior Manager.
• Ensure day-to-day completion of tasks and overall client satisfaction.
• Identify and address problems with tasks or employees to sustain client satisfaction.
• Ensure staff are trained on current protocols, systems, and best practices.
• Improve internal processes and standards for the client group.
• Contribute to performance reviews and monitor productivity and workloads.
• Answer employee questions about Wiley policies and enforce them.
• Maintain high professional standards and a distraction-free work environment.
• Travel to client meetings and industry conferences as needed.

Skills

Client project management

Team collaboration

Customer service

Multitasking

Education

Bachelor's Degree in relevant field

Tools

Online peer review systems

Job description

John Wiley & Sons Inc. seeks an Editorial Client Manager to lead a client group within Editorial and Peer Review Services. You will be the primary contact for the client and for staff working with that client.

Responsibilities include overseeing day-to-day tasks, monitoring workloads, training staff on protocols, and driving process improvements while ensuring high client satisfaction. Travel to meetings and conferences as needed.