Editorial Client Leader: Drive Excellence & Impact

1001 John Wiley & Sons, Inc.; United States; Remote; USD 57,000 - 82,000; Full time

Job summary

Wiley is hiring an Editorial Client Manager to lead a client group within Editorial and Peer Review Services. You will act as the main liaison for clients and for the team, ensuring smooth day-to-day operations and high client satisfaction.

The role requires a Bachelor’s degree and proven ability to manage complex projects, coordinate diverse stakeholders, and uphold Wiley policies. Travel to client meetings and conferences may be required.

Qualifications

• Bachelor’s Degree in relevant field.
• Prior experience as a Managing Editor, Senior Managing Editor, or other relevant experience.
• Experience with intensive team collaboration that shows potential for growth in employer management skills, or prior employee management experience.
• Proficiency in at least one major online peer review system.
• Experience directly managing client projects.
• Experience providing outstanding customer service, managing complex projects with multiple stakeholders, and managing teams of employees in accordance with company policies and culture.
• Ability to prioritize and manage multiple tasks within a time‑driven, deadline‑based environment.

Responsibilities

• Serves as primary point of contact for client queries about day‑to‑day management of editorial services.
• Monitors distribution of work/time in their client group(s) and identifies needs of the division to take to the Senior Manager if needed.
• Ultimately responsible for the day‑to‑day completion of tasks and overall client satisfaction.
• Identifies and addresses any problems with tasks/employees to ensure client satisfaction.
• Ensures that all employees responsible for task(s) of a given client are fully trained on current protocols, appropriate systems, and best practices.
• Improves internal processes, protocols, and best practices for their respective client group.
• Conducts and/or contributes to performance reviews for direct and/or indirect reports.

Skills

Client project management

Customer service

Team leadership

Peer-review systems proficiency

Education

Bachelor’s Degree in relevant field

Tools

Major online peer review system

Job description

Wiley is hiring an Editorial Client Manager to lead a client group within Editorial and Peer Review Services. You will act as the main liaison for clients and for the team, ensuring smooth day-to-day operations and high client satisfaction.

The role requires a Bachelor’s degree and proven ability to manage complex projects, coordinate diverse stakeholders, and uphold Wiley policies. Travel to client meetings and conferences may be required.