EDI Operations & Order Management Specialist

BD; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

BD is seeking an EDI Operations Specialist in San Antonio, TX to review incoming electronic orders, correct data, and streamline order flow within the order management process. The role focuses on meeting customer expectations and maintaining accuracy in fast-paced healthcare operations.

Responsibilities include creating database requests, resolving issues, ensuring order accuracy, and handling customer contacts professionally.

Qualifications

• 1+ years of customer service experience – Required
• 2+ years of customer service experience – preferred
• 1+ years of SAP ECC, S/4HANA experience – required
• Microsoft Office experience – required
• High School Diploma or equivalent – required

Responsibilities

• Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, etc
• Identify and coordinate resolution of any issues that may negatively affect customer satisfaction
• Review orders received for accuracy and completeness, confirm and/or correct customer orders
• Meet or exceed established order accuracy and turn around time standards
• Handle all customer contacts in a professional and courteous manner
• Compose accurate, prompt and appropriate replies to all customer contacts
• Handle all complaints according to FDA regulations governing medical devices
• Participate in other projects as required
• Participate in and contribute to team meetings
• Provide support to other team members as needed
• Identify continuous improvement opportunities and provide feedback for process improvement

Skills

SAP ECC

S/4HANA

Microsoft Office

Education

High School Diploma or equivalent

Job description

BD is seeking an EDI Operations Specialist in San Antonio, TX to review incoming electronic orders, correct data, and streamline order flow within the order management process. The role focuses on meeting customer expectations and maintaining accuracy in fast-paced healthcare operations.

Responsibilities include creating database requests, resolving issues, ensuring order accuracy, and handling customer contacts professionally.