Order & Customer Experience Specialist

Advantage-Solutions; Grand Rapids (MI); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Full-time benefits

401(k) match

Training & development

Paid time off

Job summary

Advantage-Solutions seeks a Customer Service Specialist to provide service to customers and clients through order placement and monitoring using EDI. This role involves close collaboration with Business Development teams to ensure accurate orders and timely delivery.

The position emphasizes proactive problem solving, strong communication, and a commitment to customer satisfaction within a full-time role that includes benefits, training, and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 1-3 years of experience in Customer Service.

Responsibilities

• Enters and processes accurate and timely orders by utilizing EDI and order requirements.
• Ensures accurate entry through knowledge of client’s items/policies for proper delivery to the customer.
• Reconcile orders to ensure the accuracy of information.
• Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff.
• Assist in meeting Company and Client /Customer objectives by understanding sales volume, profitability and incremental growth opportunities for each brand.
• Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking.

Skills

Written communication

Verbal communication

Customer service orientation

Attention to detail

Multitasking

Microsoft Office

Education

High School Diploma or GED

Tools

EDI systems

Office software

Job description

Advantage-Solutions seeks a Customer Service Specialist to provide service to customers and clients through order placement and monitoring using EDI. This role involves close collaboration with Business Development teams to ensure accurate orders and timely delivery.

The position emphasizes proactive problem solving, strong communication, and a commitment to customer satisfaction within a full-time role that includes benefits, training, and growth opportunities.