Order Management & EDI Specialist

Health Line International Corp.; Salt Lake City (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Job summary

Health Line International Corp. is seeking a Customer Service Specialist to manage orders, EDI processing, and daily customer service activities. You will work with Sales, Supply Chain, Production, and other internal teams to resolve issues and ensure on-time delivery.

The role emphasizes accurate order processing, ERP data maintenance, and proactive communication with customers about status, pricing, and delivery details.

Qualifications

• Associate’s or Bachelor’s degree in Business, Marketing, Supply Chain, or related field.
• Minimum 2 years of experience in sales support, customer service, sales operations, order management, or account coordination.
• Proficiency with Microsoft Excel and experience using ERP and/or CRM systems.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Experience with ERP systems such as Sage 300, SAP, Oracle, or similar platforms, preferred.

Responsibilities

• Process and manage customer purchase orders received through EDI, email, customer portals, and other ordering channels.
• Monitor EDI transactions and ensure orders are accurately entered, processed, and released for fulfillment.
• Review orders for accuracy, including product, quantity, pricing, shipping requirements, and requested delivery dates.
• Respond to customer inquiries and communicate order status, availability, pricing, shipment dates, backorders, and delays.
• Work closely with Sales Representatives and Account Managers to support customer orders and resolve customer-specific issues.
• Coordinate with Production, Supply Chain, Warehouse, and Logistics to resolve fulfillment issues, expedite orders, and meet customer delivery requirements.
• Access and manage customer-specific portals as required.
• Work with Finance and internal teams to research and resolve pricing, billing, payment, shipping, and order discrepancies.
• Document and track customer complaints and quality issues, working with Quality and Regulatory teams through resolution.
• Maintain accurate customer, order, and shipment information within the company's ERP and other business systems.
• Assist with EDI customer onboarding, testing, troubleshooting, and ongoing transaction support as needed.

Skills

Microsoft Excel

Attention to detail

Customer service orientation

Education

Associate’s or Bachelor’s degree in Business, Marketing, Supply Chain, or related field

Tools

ERP systems

CRM systems

Sage 300

SAP

Oracle

Job description

Health Line International Corp. is seeking a Customer Service Specialist to manage orders, EDI processing, and daily customer service activities. You will work with Sales, Supply Chain, Production, and other internal teams to resolve issues and ensure on-time delivery.

The role emphasizes accurate order processing, ERP data maintenance, and proactive communication with customers about status, pricing, and delivery details.