Edge & Ingress Engineer — Cloud Networking

EY; Boston (MA); Hybrid; USD 83,000 - 136,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package

Paid time off

Job summary

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise apps across AWS, AVI, Azure, DNS, and edge security technologies. You’ll follow runbooks, assist with onboarding, and contribute to incident response and documentation.

The role emphasizes hands-on operational work with a path to greater platform ownership, working in a hybrid model and collaborating with multiple teams. A technical background in networking and cloud operations is required.

Qualifications

• Associate's or bachelor’s degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent practical experience preferred.
• 2+ years of experience in networking, cloud operations, load balancing, application delivery, infrastructure support, or a related technical role.
• Working knowledge of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, routing, Layer 4 and Layer 7 concepts, and high-availability fundamentals.
• Experience troubleshooting production infrastructure or application connectivity issues using documented operational processes.
• Ability to follow change controls, runbooks, escalation procedures, and documentation standards.
• Strong learning agility, communication, teamwork, attention to detail, and problem-solving skills.

Responsibilities

• Monitor ingress and edge platform health, availability, alerts, capacity, and service performance.
• Perform initial triage of connectivity, load balancing, DNS, certificates, routing, and traffic delivery issues.
• Follow runbooks to collect evidence, validate service health, and escalate complex issues.
• Participate in incident response, problem investigation, and scheduled maintenance.
• Maintain accurate ticket updates and operational records.
• Support AWS ALB/NLB, AVI load balancers, Azure ingress services, and related components.
• Assist with configuration changes, health checks, and lifecycle activities.
• Coordinate with teams to resolve missing information or issues and update documentation.

Skills

TCP/IP

DNS

HTTP/HTTPS

SSL/TLS

Routing

High availability

Change controls

Documentation standards

Education

Associate's or bachelor's degree in IT/CS/Engineering/Cybersecurity

Tools

Terraform

Git

AWS ALB/NLB

Azure Front Door

AVI Load Balancer

Job description

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise apps across AWS, AVI, Azure, DNS, and edge security technologies. You’ll follow runbooks, assist with onboarding, and contribute to incident response and documentation.

The role emphasizes hands-on operational work with a path to greater platform ownership, working in a hybrid model and collaborating with multiple teams. A technical background in networking and cloud operations is required.