Edge & Ingress Engineer – Hybrid Cloud Ops

EY; Las Vegas (NV); Hybrid; USD 83,000 - 136,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise delivery and ingress operations across AWS, AVI, Azure, DNS, and edge security. You’ll monitor, diagnose, onboard applications, and implement changes following established runbooks and change controls.

The role offers hands-on operations with a defined development path, collaborating with cloud, network, and security teams while building broad platform ownership over time.

Qualifications

• Associate's or bachelor's degree in IT, CS, Engineering, Cybersecurity, or equivalent practical experience preferred.
• 2+ years in networking, cloud ops, load balancing, or infra support.
• Working knowledge of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, routing, L4/L7 concepts, and high-availability fundamentals.
• Experience troubleshooting production infrastructure or application connectivity issues using documented processes.
• Ability to follow change controls, runbooks, escalation procedures, and documentation standards.
• Strong learning agility, communication, teamwork, attention to detail, and problem-solving skills.

Responsibilities

• Monitor ingress and edge platform health, availability, alerts, capacity, and service performance.
• Perform initial triage of application connectivity, load balancing, DNS, certificate, routing, and traffic delivery issues.
• Follow runbooks to collect evidence, validate service health, and escalate complex or high-impact issues.
• Participate in incident response, problem investigation, scheduled maintenance, and on-call support as assigned.
• Maintain accurate ticket updates, technical notes, and operational records.
• Support AWS ALB/NLB, AVI load balancers, Azure ingress services, and related cloud components.
• Assist with listeners, target groups/pools, health checks, certificates, traffic policies, persistence, and failover configurations.
• Execute approved configuration changes and validate outcomes under change controls.
• Support upgrades, maintenance, configuration reviews, and lifecycle activities.
• Identify configuration drift or platform issues and coordinate remediation with senior engineers.
• Assist with onboarding, offboarding, migration, and release activities for applications, URLs, domains, APIs, and services.
• Gather and validate DNS, certificate, routing, load balancing, dependency, monitoring, and support requirements.
• Support configuration, testing, rollback preparation, and post-change validation.
• Coordinate with application owners and dependent teams to resolve missing information or issues.
• Update application delivery records, diagrams, inventories, and support documentation.
• Support DNS record changes, resolution troubleshooting, and traffic management activities.
• Assist with SSL/TLS certificate requests, installation, renewal, expiration tracking, and troubleshooting.
• Support AWS Shield and edge security controls using approved procedures.
• Escalate DDoS, certificate, security, or availability events per documented paths.
• Maintain awareness of approved security standards and configuration requirements.
• Use Terraform modules and Git workflows to support repeatable configuration activities.
• Assist with testing, peer review, validation, and documentation of IaC changes.
• Contribute to runbooks, knowledge articles, and standards.

Skills

Networking

Cloud operations

Load balancing

Application delivery

Infrastructure support

Communication

Teamwork

Attention to detail

Problem-solving

Education

Degree in IT/CS/Engineering/Cybersecurity

Tools

AWS ALB/NLB

AVI load balancer

Azure Ingress Services

Job description

EY is seeking a Staff Internet Ingress & Edge Engineer to support enterprise delivery and ingress operations across AWS, AVI, Azure, DNS, and edge security. You’ll monitor, diagnose, onboard applications, and implement changes following established runbooks and change controls.

The role offers hands-on operations with a defined development path, collaborating with cloud, network, and security teams while building broad platform ownership over time.