Overnight Patient Access Specialist - Frontline Care

R1 RCM, Inc.; Austin (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM, Inc. is seeking a Patient Registration Representative in Austin, TX, to be the first contact for patients and ensure fast, compassionate access to care. This frontline role supports patient experience and revenue cycle performance within a technology-driven healthcare environment.

You will work overnight shifts, handle check-in across systems, and collaborate with care teams to maintain smooth patient flow. Training is provided, and growth within R1 is encouraged.

Qualifications

• Exceptional customer service experience, communication, and interpersonal skills.
• Ability to multitask and prioritize quickly with high attention to detail.
• Bilingual proficiency in Spanish or another language preferred (but not required).
• High School Diploma or GED.
• Ability to pass a background check, drug test, and vaccination requirements.

Responsibilities

• Provide exceptional customer service during check-in across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Build trust with patients who may be ill, anxious, or overwhelmed.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

High School Diploma or GED

Job description

R1 RCM, Inc. is seeking a Patient Registration Representative in Austin, TX, to be the first contact for patients and ensure fast, compassionate access to care. This frontline role supports patient experience and revenue cycle performance within a technology-driven healthcare environment.

You will work overnight shifts, handle check-in across systems, and collaborate with care teams to maintain smooth patient flow. Training is provided, and growth within R1 is encouraged.