Benefits Eligibility Trainee - Economic Services

WV Department of Human Services; West Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

WV Department of Human Services is offering a training position focused on learning how to process benefit applications and determine eligibility for SNAP, Medicaid, Emergency Assistance, and related programs. You will learn to manage a caseload and become proficient with department software under supervision.

The role includes conducting client interviews and analyzing financial and social information to ensure proper benefit issuance.

Qualifications

• High school diploma or the equivalent.
• Two years of paid direct client services experience or two years in customer service/clerical work.
• Substitution: college coursework may substitute for required experience at 1 year per 30 credit hours.
• Special Requirement: a valid driver's license may be required.

Responsibilities

• Learn methods of processing benefit applications.
• Determine eligibility for SNAP, Medicaid, Emergency Assistance, and other programs.
• Manage a caseload with supervision.
• Learn to use department software to administer to a caseload.
• Learn to conduct client interviews and analyze financial and social information.

Skills

Interpersonal skills

Interviewing clients

Customer service

Data evaluation

Education

High school diploma or equivalent

Job description

WV Department of Human Services is offering a training position focused on learning how to process benefit applications and determine eligibility for SNAP, Medicaid, Emergency Assistance, and related programs. You will learn to manage a caseload and become proficient with department software under supervision.

The role includes conducting client interviews and analyzing financial and social information to ensure proper benefit issuance.