Economic Service Worker Trainee

State of West Virginia; Kingwood (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

State of West Virginia is offering a training role focused on learning the processing of benefit applications and eligibility determinations for programs such as SNAP and Medicaid. You will handle a caseload under supervision, learn department software, and adhere to complex policies for issuing benefits.

The role emphasizes client interviews, data analysis, and accuracy, with potential for ongoing responsibilities after training. A driver’s license may be required.

Qualifications

• High school diploma or equivalent.
• Two years of direct client services experience or related customer service experience.
• Substitution: college coursework may substitute for experience at 1 year per 30 credit hours.
• A valid driver's license may be required.

Responsibilities

• Learn to process benefit applications and determine eligibility.
• Manage a caseload for SNAP, Medicaid programs, and related assistance.
• Conduct client interviews and analyze financial and social information.
• Adhere to complex eligibility policies and departmental procedures.

Skills

Interviewing clients

Customer service

Policy eligibility

Data evaluation

Education

High school diploma

Tools

Department software

Job description

Nature of Work

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May retain repayment for economic assistance issued erroneously. Perform related work as required.

Minimum Qualifications

Training: High school diploma or the equivalent.

Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement: A valid driver's license may be required

State employment offers a variety of benefits. Click HERE to visit the Division of Personnel's Benefits Page.

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AFFIRMATION: I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver’s Licenses Passports These documents will be removed from your profile if submitted.

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