Economic Services Trainee — Help Families Gain Stability

West Virginia Department of Human Services; West Virginia; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

12 paid holidays

Tuition reimbursement

Paid vacation and sick leave

Medical and life insurance

Retirement plans

Job summary

The West Virginia Department of Human Services is seeking an Economic Service Worker Trainee to join the Bureau for Family Assistance. You will learn to process applications, determine eligibility, and help families access SNAP, Medicaid, and Emergency Assistance programs with compassionate service.

The role includes on-the-job training, regular feedback, and professional development opportunities, along with a full benefits package and retirement plans.

Qualifications

• Two years of direct client services or customer service experience required.
• Experience in interviewing clients and evaluating data against standards is preferred.

Responsibilities

• Process applications for economic assistance programs.
• Determine eligibility and maintain caseloads.
• Serve as a primary point of contact for clients to provide information and resources.

Skills

Direct client services

Customer service experience

Education

High school diploma

Job description

The West Virginia Department of Human Services is seeking an Economic Service Worker Trainee to join the Bureau for Family Assistance. You will learn to process applications, determine eligibility, and help families access SNAP, Medicaid, and Emergency Assistance programs with compassionate service.

The role includes on-the-job training, regular feedback, and professional development opportunities, along with a full benefits package and retirement plans.