Economic Services Trainee: Eligibility & Benefits

West Virginia; West Virginia; On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

On-the-job training

Paid training

Job summary

West Virginia is seeking candidates for a training role to learn the methods of processing benefit applications and determining eligibility for programs such as SNAP and Medicaid. You will manage a caseload while adapting to department software and strict policy requirements.

Interviewing clients and analyzing financial information are key components of training. Qualifications include a high school diploma and at least two years of direct client services or equivalent experience.

Qualifications

• Two years of direct client services experience (interviewing clients, evaluating data against standards).
• Two years of customer service/clerical experience acceptable alternative.
• Substitution: college coursework may substitute for experience at 1 year per 30 credit hours.

Responsibilities

• Learn methods of processing benefit applications and determine eligibility.
• Learn to manage a caseload for economic assistance (e.g., SNAP, Medicaid, Emergency Assistance).
• Learn to conduct client interviews and analyze financial and social information.
• May retain repayment for erroneously issued assistance; adhere to policy.

Skills

Interviewing clients

Data evaluation against standards

Customer service experience

Education

High school diploma

Job description

West Virginia is seeking candidates for a training role to learn the methods of processing benefit applications and determining eligibility for programs such as SNAP and Medicaid. You will manage a caseload while adapting to department software and strict policy requirements.

Interviewing clients and analyzing financial information are key components of training. Qualifications include a high school diploma and at least two years of direct client services or equivalent experience.