Economic Service Worker Trainee

State of West Virginia; Keyser (WV); On-site; USD 32,000 - 46,000; Full time

Job summary

State of West Virginia is seeking a trainee in benefits processing to learn the methods of handling applications and determining eligibility for programs such as SNAP and Medicaid. You will manage a caseload while learning department software and eligibility policy under supervision.

This entry-level role requires a high school diploma and offers exposure to interviewing clients, analyzing financial information, and potential overtime as required by staffing needs.

Qualifications

• High school diploma or equivalent required.
• Two years of client services or customer-facing experience.
• Substitution: college coursework may replace experience.
• Valid driver’s license may be required.

Responsibilities

• Process benefit applications and determine eligibility.
• Manage a caseload for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Learn to use department software to administer to a demanding caseload.
• Learn to conduct client interviews and analyze financial and social information.
• May retain repayment for economic assistance issued in error.

Skills

Direct client services experience

Customer service / clerical work

Interviews with clients

Education

High school diploma or equivalent

Job description

Nature of Work

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May retain repayment for economic assistance issued erroneously. Perform related work as required.

Mandatory overtime

Mandatory overtime may be required for this position.

Minimum Qualifications

• Training: High school diploma or the equivalent.
• Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
• Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
• Special Requirement: A valid driver's license may be required.

State employment offers a variety of benefits.