Economic Service Worker Trainee

West Virginia Department of Human Services; West Virginia; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

12 paid holidays

Tuition reimbursement

Paid vacation and sick leave

Medical and life insurance

Retirement plans

Job summary

The West Virginia Department of Human Services is seeking an Economic Service Worker Trainee to join the Bureau for Family Assistance. You will learn to process applications, determine eligibility, and help families access SNAP, Medicaid, and Emergency Assistance programs with compassionate service.

The role includes on-the-job training, regular feedback, and professional development opportunities, along with a full benefits package and retirement plans.

Qualifications

• Two years of direct client services or customer service experience required.
• Experience in interviewing clients and evaluating data against standards is preferred.

Responsibilities

• Process applications for economic assistance programs.
• Determine eligibility and maintain caseloads.
• Serve as a primary point of contact for clients to provide information and resources.

Skills

Direct client services

Customer service experience

Education

High school diploma

Job description

Are you an experienced customer service professional looking for a role where your skills and experience will directly transform the lives of people across the state? We are seeking a compassionate and detail-oriented individual to join our Economic Services team at the Bureau for Family Assistance (BFA) as an Economic Service Worker Trainee. In this role, you will gain expertise with helping people and families achieve stability and self-sufficiency by providing critical economic assistance services to those in need. At the Bureau for Family Assistance, we value our team members and invest in their growth by offering on-the-job training, regular performance feedback, and ongoing professional development to support long-term career growth. Employees also receive a full benefits package that includes 12 paid holidays, tuition reimbursement, paid vacation and sick leave, medical and life insurance, retirement plans, and much more!

This position directly supports the mission of the Bureau to supply economic assistance through departmental programs by overseeing the execution of essential services and managing the delivery of state and federal economic assistance programs such as SNAP, Medicaid, and Emergency Assistance/LIEAP. Economic Service Worker Trainees play a central role within the Bureau by learning to processing applications, determining eligibility, and maintaining caseloads for a variety of economic assistance programs. Economic Service Worker Trainees will eventually serve as a key point of contact for clients to ensure provision of timely, accurate, and compassionate services and resources.

Training: High school diploma or the equivalent.

Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines ORtwo (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement: A valid driver's license may be required