Economic Service Worker

West Virginia; Springfield (WV); On-site; USD 38,000 - 56,000; Full time

Job summary

West Virginia is seeking a qualified human services professional to process applications, determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers. You will manage a client caseload, schedule telephone and face-to-face interviews, and collect personal, financial, and social information with sensitivity.

You will refer clients to supportive services, potentially recover benefits issued in error, and perform related duties.

Qualifications

• Bachelor's degree from a regionally accredited college or university.
• Substitutions available: equivalent direct client services experience may substitute for training.
• College coursework may substitute for training with 30 credit hours equaling 1 year of training.
• Experience in Economic Services work may substitute for training at 1 year = 2 years of training.

Responsibilities

• Process applications and determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Schedule telephone and face-to-face interviews.
• Refer clients to supportive services and agencies as needed.
• May obtain repayment from clients who have benefited erroneously.

Skills

Interviewing

Client assessment

Documentation

Education

Bachelor's degree

Job description

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.

Training

Bachelor's degree from a regionally accredited college or university.

Substitution

• Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
• Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
• Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
• Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement

A valid driver's license may be required.

Probationary period 1 yr.