Economic Service Worker - (Berkeley Co.)

West Virginia Department of Human Services; West Virginia; On-site; USD 38,000 - 48,000; Full time

Job summary

The West Virginia Department of Human Services is seeking a position to process applications, determine eligibility for SNAP, Medicaid, and other programs, and oversee a caseload of clients. Under general supervision, you will schedule interviews by phone and in person, conduct interviews, collect financial and personal information, and refer clients to supportive services as needed.

Mandatory overtime may be required. A valid driver's license may be required.

Qualifications

• Bachelor's degree from a regionally accredited college or university.
• Overtime may be required.
• Experience in Economic Services work may substitute for training.

Responsibilities

• Process applications and determine eligibility for economic assistance programs.
• Schedule telephone and face-to-face interviews.
• Conduct personal interviews to collect financial and social information.
• Maintain an up-to-date client caseload and refer clients to supportive services.
• May obtain repayment from clients who have been issued benefits erroneously.

Skills

Interviewing clients

Data evaluation

Customer service

Education

Bachelor's degree

Job description

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.

Mandatory overtime may be required for this position.

Training:

Bachelor's degree from a regionally accredited college or university.

Substitution:

• Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
• Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
• Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
• Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement:

A valid driver's license may be required.

Probationary period 1 yr.