Economic Service Worker Trainee - (Barbour Co.)

West Virginia Department of Human Services; West Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

West Virginia Department of Human Services is seeking a trainee to learn the methods of processing benefit applications and determining eligibility for programs such as SNAP and Medicaid. The role focuses on supervised on-the-job training while building caseload management skills.

You'll train to conduct client interviews, analyze financial and social information, and adhere to complex program policies. A valid driver's license may be required, and probationary supervision will apply as you

Qualifications

• High school diploma or equivalent.
• Two years' paid experience in direct client services and evaluating data.
• Two years' paid experience in customer service, telemarketing, retail, or clerical work.
• Substitution: college coursework may substitute for experience at 1 year per 30 credit hours.
• Special requirement: a valid driver's license may be required.

Responsibilities

• Learn to determine eligibility and manage a caseload for economic assistance programs.
• Learn to use department software to administer caseloads.
• Perform interviews with clients and analyze financial and social information.
• Adhere to complex eligibility policy and issuance procedures.
• Probationary period 1 year per SPB 2778-A.

Skills

Interviewing clients

Interpersonal skills

Analytical thinking

Policy adherence

Customer service

Education

High school diploma

Tools

Case management software

Job description

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May retain repayment for economic assistance issued erroneously. Perform related work as required.

Training

High school diploma or the equivalent.

Experience

• Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines
• two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution

Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement

A valid driver's license may be required

Probationary period 1 year per SPB 2778-A