Economic Service Worker

West Virginia Department of Human Services; West Virginia; Presencial; USD 38.000 - 54.000; Jornada completa

Descripción de la vacante

State of West Virginia is seeking a qualified candidate to process applications and determine eligibility for various economic assistance programs, including SNAP and Medicaid, while managing a caseload and scheduling interviews.

The role involves interviewing clients, collecting financial and personal information, and referring them to services as needed. A valid driver's license may be required and a Bachelor's degree is mandatory.

Formación

• Bachelor's degree from a regionally accredited college or university.
• Experience interviewing clients and evaluating data against guidelines may substitute for training.
• Substitution options include extensive prior service or coursework substitutions as described.

Responsabilidades

• Schedule telephone and face-to-face interviews.
• Conduct personal interviews with clients about personal, financial, and social information.
• Determine eligibility for services and maintain an up-to-date client caseload.
• Refer clients to supportive services and agencies as needed.
• May obtain repayment for benefits issued erroneously.
• Perform related work as required.

Conocimientos

Interviewing

Customer service

Communication

Case management

Educación

Bachelor's degree

Descripción del empleo

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.

Training:

Bachelor's degree from a regionally accredited college or university.

Substitution:

• Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
• Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
• Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
• Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement:

A valid driver's license may be required.