Economic Service Worker Trainee

WV Department of Human Services; West Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

WV Department of Human Services is seeking a training-focused employee to learn processing of benefit applications and determine eligibility for economic assistance such as SNAP and Medicaid. You will gain hands-on experience, manage a caseload, and learn department software to administer benefits under close supervision.

The role emphasizes understanding policy, conducting client interviews, and analyzing financial and social information while training in eligibility and issuance procedures.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in direct client services or customer service.
• Substitution: college coursework may substitute for experience at 1 year per 30 credits.
• A valid driver's license may be required.

Responsibilities

• Learn to process benefit applications and determine eligibility.
• Manage a caseload for economic assistance (e.g., SNAP, Medicaid).
• Learn to use department software to administer benefits.
• Adhere to complex policy regarding eligibility and benefit issuance.
• Conduct client interviews and analyze financial and social information.
• May retain repayment for erroneous economic assistance.

Skills

Direct client services

Interviewing clients

Customer service

Education

High school diploma or equivalent

Job description

Nature of Work

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May retain repayment for economic assistance issued erroneously. Perform related work as required.

Minimum Qualifications

• Training: High school diploma or the equivalent.
• Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
• Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
• Special Requirement: A valid driver's license may be required.

Other Information

Probationary period 1 year per SPB 2778-A