Benefits Eligibility Trainee — Economic Services

State of West Virginia; West Virginia; In loco; USD 30.000 - 38.000; Tempo pieno

Descrizione del lavoro

West Virginia Department of Human Services offers a training role in the Bureau of Family Assistance to learn methods of processing benefit applications, determine eligibility, and manage a caseload for programs like SNAP and Medicaid. You will learn to use department software, conduct client interviews, and analyze financial and social information under supervision.

Two years of related experience or substitution with college coursework is required, with a valid driver's license possibly

Competenze

• Two years of full-time or equivalent part-time paid experience providing direct client services or customer service.
• Substitution: one year of education per 30 credits may substitute for the required experience.
• A valid driver's license may be required.
• Probationary period 1 year per SPB 2778-A.

Mansioni

• Learn to process benefit applications and determine eligibility.
• Manage a caseload for programs such as SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Learn to use department software to administer a demanding caseload.
• Conduct interviews with clients and analyze financial and social information.
• May retain repayment for erroneous economic assistance.
• Perform related work as required.

Conoscenze

Direct client services

Interviewing clients

Formazione

High school diploma or equivalent

Descrizione del lavoro

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May retain repayment for economic assistance issued erroneously. Perform related work as required.

This position is for the Bureau of Family Assistance"

Training: High school diploma or the equivalent.

Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement: A valid driver's license may be required

Probationary period 1 year per SPB 2778-A