Economic Service Worker Trainee

WV Department of Human Services; West Virginia; On-site; USD 30,000 - 52,000; Full time

Job summary

The WV Department of Human Services is seeking candidates for a training role focused on processing benefit applications and learning to determine eligibility across SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.

Under close supervision, you will learn to use department software, adhere to complex policies, conduct client interviews, and analyze financial and social information to issue benefits accurately.

Qualifications

• High school diploma or the equivalent.
• Two years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating data against established standards and guidelines.
• OR two years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
• Successful completion of coursework may substitute for required experience at rate of one year per 30 credit hours.

Responsibilities

• Learn in a training role to process benefit applications under close supervision.
• Determine eligibility for economic assistance including SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Learn to use department software to administer a demanding caseload.
• Conduct interviews with clients and learn to analyze financial and social information for eligibility decisions.

Skills

Interviewing clients

Data evaluation

Policy adherence

Education

High school diploma or equivalent

Tools

Case management software

Job description

Nature of Work

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adapt to the use of department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May retain repayment for economic assistance issued erroneously. Perform related work as required.

Minimum Qualifications

Training: High school diploma or the equivalent.

• Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines
• OR* two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement: A valid driver's license may be required

PG: 8 $30,273 - $51,585

Market Rate: $46,069

Probationary period 1 year per SPB 2778-A