Economic Service Worker Trainee

State-of-West-Virgini; West Virginia; On-site; USD 28,000 - 36,000; Full time

Job summary

Kanawha County, West Virginia, is seeking a trainee to learn processing of benefit applications under close supervision. The role focuses on determining eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers while managing a caseload.

You will learn to use department software, adhere to complex eligibility policies, conduct client interviews, and study financial and social information.

Qualifications

• High school diploma or equivalent is required.
• Two years of direct client service experience or related work.
• Substitution: college coursework may substitute for experience (1 year per 30 credits).
• A valid driver's license may be required.

Responsibilities

• Learn to determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Learn to process benefit applications and manage a caseload under supervision.
• Adhere to complex policy requirements for eligibility and issuance of benefits.
• Learn to conduct client interviews and analyze financial and social information.

Skills

Client interviewing

Customer service

Data evaluation

Policy adherence

Interview techniques

Education

High school diploma or equivalent

Job description

Kanawha County

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.

Training

High school diploma or the equivalent.

Experience

Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution

Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement

A valid driver's license may be required