Family Support Specialist

West Virginia Department of Human Services; West Virginia; On-site; USD 38,000 - 47,000; Full time

Job summary

The West Virginia Department of Human Services is seeking a full-time Eligibility Specialist to determine eligibility for TANF and related economic service programs, under general supervision. You will assist clients in becoming self-sufficient by guiding them through department and community resources.

Responsibilities include completing assessments, placing applicants in appropriate activities, conducting interviews by phone and in person, making referrals, and interpreting test results to

Qualifications

• Bachelor's degree required.
• Experience interviewing clients and evaluating data against standards.
• Must have a valid driver’s license and access to transportation for required travel.

Responsibilities

• Determine eligibility for TANF and economic service programs.
• Assist clients in becoming self-sufficient through department services and community programs.
• Complete assessments and activity placements.
• Conduct telephone and face-to-face interviews.
• Make referrals to appropriate agencies when necessary.

Skills

Interviewing

Data evaluation

Career counseling

Education

Bachelor's degree

Job description

Under general supervision, perform work at the full-performance level by determining eligibility for all TANF and economic service programs accurately and efficiently. Assist clients in becoming self-sufficient via department services and community programs. Complete assessments and activity placements. Must process applications and conduct telephone and face-to-face interviews within program requirements. Analyze and interpret aptitude test results to direct the development of employment goals for applicants. Make referrals to appropriate agencies when necessary. Work must adhere to policies outlines by the Office of Family Assistance. Employee must possess a valid driver’s license and must have access to transportation for required travel. Performs related work as required.

Training

A bachelor's degree from an accredited college or university.

Substitution

Any combination of college training and/or full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development may substitute for the required training on a year-for-year basis.

Experience

One year of full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development.

Probationary period of 1 yr.