Economic Service Worker Trainee

State of West Virginia; Ripley (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

State of West Virginia offers a training role for processing benefit applications and learning eligibility determination for programs such as SNAP, Medicaid, Emergency Assistance, and School Clothing Vouchers. You will learn to use department software to administer a demanding caseload and understand complex policy governing eligibility and issuance of benefits.

Under close supervision, you will conduct client interviews, analyze financial and social information, and may obtain repayment for

Qualifications

• High school diploma or equivalent is required.
• Two years of direct client service or customer-facing experience.
• Education substitution: 1 year of education for every 30 credit hours.

Responsibilities

• Learn to process benefit applications and determine eligibility.
• Manage a caseload for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.
• Learn to use department software to administer caseloads.
• Comprehend and adhere to complex policy regarding eligibility and issuance of benefits.
• Learn to conduct client interviews and analyze financial and social information.
• May obtain repayment for erroneously issued economic assistance.
• Perform related work as required.

Skills

Client interviews

Education

High school diploma or equivalent

Job description

Nature of Work

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.

Travel to all district counties may be required: Roane, Jackson, Calhoun, Wirt

Minimum Qualifications

• Training: High school diploma or the equivalent.
• Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
• Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
• Special Requirement: A valid driver's license may be required

Other Information

Probationary period 1 year per SPB 2778-A

State employment offers a variety of benefits.