Economic Service Worker Trainee

State of West Virginia; Charleston (WV); On-site; USD 28,000 - 38,000; Full time

Job summary

State of West Virginia is offering a training role focused on processing benefit applications and determining eligibility for programs like SNAP and Medicaid. You will learn to manage a caseload, interview clients, and use department software under close supervision.

Ideal candidates have a high school diploma or equivalent and at least two years in client services or related roles. A valid driver's license may be required; state benefits are provided.

Qualifications

• Training: High school diploma or the equivalent.
• Experience: Two years of direct client services or customer service.
• Substitution: College coursework may substitute for the required experience.
• Special Requirement: A valid driver's license may be required.
• State employment offers a variety of benefits.

Responsibilities

• Learn to process benefit applications under supervision.
• Determine eligibility for SNAP, Medicaid and related programs.
• Learn to use department software to administer a caseload.
• Conduct interviews with clients and analyze financial and social information.
• May obtain repayment for economic assistance issued erroneously.
• Perform related work as required.

Skills

Interpersonal communication

Customer service

Data evaluation

Education

High school diploma or equivalent

Job description

Nature of Work

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.

Minimum Qualifications

Training: High school diploma or the equivalent.

Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement: A valid driver's license may be required.

State employment offers a variety of benefits.