Economic Service Worker Trainee

West Virginia Department of Human Services; West Virginia; On-site; USD 32,000 - 40,000; Full time

Job summary

The West Virginia Department of Human Services is seeking a trainee to learn the methods of processing benefit applications, determine eligibility, and manage a caseload across economic assistance programs such as SNAP, Medicaid, Emergency Assistance, and related vouchers.

Under close supervision, you will train to analyze financial and social information, conduct client interviews, and adhere to complex policy. A valid driver's license may be required.

Qualifications

• High school diploma or equivalent.
• Two years of paid experience in direct client services or similar customer service roles.
• A valid driver's license may be required.

Responsibilities

• Learn to process benefit applications and determine eligibility.
• Train to analyze financial and social information and manage a caseload.

Skills

Interviewing clients

Data evaluation

Customer service

Education

High school diploma

Job description

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.

Training

High school diploma or the equivalent.

Experience

Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution

Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement

A valid driver's license may be required.