Economic Assistance Trainee: Eligibility & Client Interviews

State of West Virginia; Charleston (WV); On-site; USD 28,000 - 38,000; Full time

Job summary

State of West Virginia is offering a training role focused on processing benefit applications and determining eligibility for programs like SNAP and Medicaid. You will learn to manage a caseload, interview clients, and use department software under close supervision.

Ideal candidates have a high school diploma or equivalent and at least two years in client services or related roles. A valid driver's license may be required; state benefits are provided.

Qualifications

• Training: High school diploma or the equivalent.
• Experience: Two years of direct client services or customer service.
• Substitution: College coursework may substitute for the required experience.
• Special Requirement: A valid driver's license may be required.
• State employment offers a variety of benefits.

Responsibilities

• Learn to process benefit applications under supervision.
• Determine eligibility for SNAP, Medicaid and related programs.
• Learn to use department software to administer a caseload.
• Conduct interviews with clients and analyze financial and social information.
• May obtain repayment for economic assistance issued erroneously.
• Perform related work as required.

Skills

Interpersonal communication

Customer service

Data evaluation

Education

High school diploma or equivalent

Job description

State of West Virginia is offering a training role focused on processing benefit applications and determining eligibility for programs like SNAP and Medicaid. You will learn to manage a caseload, interview clients, and use department software under close supervision.

Ideal candidates have a high school diploma or equivalent and at least two years in client services or related roles. A valid driver's license may be required; state benefits are provided.