Ecommerce Site Ops & Conversion Leader (Hybrid)

L'Oréal; Clearwater (FL); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Hybrid work policy (3 days in office,

Medical, Dental, Vision, 401K

VIP access to L’Oréal internal shop

Monthly mobile allowance

Learning & development opportunities

Employee resource groups

Mental health & wellness programs

Job summary

L’Oréal is seeking a Site Operations & Conversion Manager – eCommerce in Clearwater, FL. You will drive omni‑digital revenue by orchestrating conversion strategies, overseeing content quality for SalonCentric.com and the mobile app, and leading a team to deliver engaging customer experiences.

The role emphasizes data-driven decision making, QA rigor, and collaboration with Merchandising, Marketing, and Product teams in a fast-paced environment. Hybrid work; three days in office, two days remote.

Qualifications

• Leads, mentors, and develops direct reports or junior team members.
• Data-driven, curious, detail-oriented and customer-focused with ambiguity tolerance.
• Excellent written and verbal communication and stakeholder management.
• Experience with Salesforce Commerce Cloud and Google Analytics preferred.
• Bachelor’s degree in Marketing, Digital Marketing, Business or related field preferred.

Responsibilities

• Plan and execute content campaigns and omni-channel launches using a unified calendar.
• Map site updates and user journeys with wireframes in Figma and coordinate cross‑functional teams.
• Evaluate site/app performance, identify friction, and implement optimization to boost conversions.
• Perform QA audits to ensure flawless customer experience before launches.

Skills

People management

Data-driven mindset

Detail-oriented

Collaborative

Stakeholder management

Communication

Education

Bachelor's degree in Marketing/Digital Marketing/Business

Tools

Salesforce Commerce Cloud

Google Analytics

Job description

L’Oréal is seeking a Site Operations & Conversion Manager – eCommerce in Clearwater, FL. You will drive omni‑digital revenue by orchestrating conversion strategies, overseeing content quality for SalonCentric.com and the mobile app, and leading a team to deliver engaging customer experiences.

The role emphasizes data-driven decision making, QA rigor, and collaboration with Merchandising, Marketing, and Product teams in a fast-paced environment. Hybrid work; three days in office, two days remote.