Mgr - eBoutique, SalonCentric

L'Oréal; Clearwater (FL); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Hybrid work policy (3 days in office,

Medical, Dental, Vision, 401K

VIP access to L’Oréal internal shop

Monthly mobile allowance

Learning & development opportunities

Employee resource groups

Mental health & wellness programs

Job summary

L’Oréal is seeking a Site Operations & Conversion Manager – eCommerce in Clearwater, FL. You will drive omni‑digital revenue by orchestrating conversion strategies, overseeing content quality for SalonCentric.com and the mobile app, and leading a team to deliver engaging customer experiences.

The role emphasizes data-driven decision making, QA rigor, and collaboration with Merchandising, Marketing, and Product teams in a fast-paced environment. Hybrid work; three days in office, two days remote.

Qualifications

• Leads, mentors, and develops direct reports or junior team members.
• Data-driven, curious, detail-oriented and customer-focused with ambiguity tolerance.
• Excellent written and verbal communication and stakeholder management.
• Experience with Salesforce Commerce Cloud and Google Analytics preferred.
• Bachelor’s degree in Marketing, Digital Marketing, Business or related field preferred.

Responsibilities

• Plan and execute content campaigns and omni-channel launches using a unified calendar.
• Map site updates and user journeys with wireframes in Figma and coordinate cross‑functional teams.
• Evaluate site/app performance, identify friction, and implement optimization to boost conversions.
• Perform QA audits to ensure flawless customer experience before launches.

Skills

People management

Data-driven mindset

Detail-oriented

Collaborative

Stakeholder management

Communication

Education

Bachelor's degree in Marketing/Digital Marketing/Business

Tools

Salesforce Commerce Cloud

Google Analytics

Job description

POSITION: Site Operations & Conversion Manager – eCommerce

DEPARTMENT: eCommerce

REPORTS TO: Director of Content Strategy

LOCATION: Clearwater, FL (NOC)

Summary The Site Operations & Conversion Manager for eCommerce drives omni-digital revenue and profitability by executing conversion optimization strategies, managing seamless campaign execution, and maintaining high content quality standards across SalonCentric.com and our mobile app. This is a people leadership role, with a focus on coaching, mentoring, and developing talent dedicated to content execution. Process creation, data analysis, and strategy execution are major functions within this role. Additionally, the manager collaborates closely with cross-functional and product management teams to ensure engaging, personalized, and friction-free customer experience. The ideal candidate is data-driven, detail-oriented, passional about growing people, and adept at operating in a fast-paced environment.

Position Responsibilities

• Campaign Planning & Content Execution
  • Manage the comprehensive content planning calendar, synthesizing stakeholder inputs to align digital storytelling with business priorities.
  • Translate campaign strategies into monthly wireframes using Figma to map out site updates and user journeys.
  • Partner with Merchandising, Marketing, and Digital Product teams to plan, coordinate, and execute omni-channel campaigns and promotional launches.
• Conversion Rate Optimization & Performance Analytics
  • Evaluate site and app performance metrics on an ongoing basis to identify user friction points, trends, and growth opportunities.
  • Provide actionable, data-driven recommendations and execute changes needed to improve the digital user journey and drive conversion rates.
  • Conduct rigorous Quality Assurance (QA) audits across site and app environments to ensure flawless customer experience prior to launch.

Position Requirements

• People Management: Demonstrated experience in leading, mentoring, or developing direct reports or junior team members.
• Mindset & Behaviors: Data-driven, curious, detail-oriented, collaborative, and able to navigate ambiguity while prioritizing the customer experience.
• Communication: Excellent written and verbal skills with strong stakeholder management abilities.
• Technical & Platform Experience: Experience with Salesforce Commerce Cloud and Google Analytics preferred.
• Education: Bachelor’s Degree in Marketing, Digital Marketing, Business, or related fields preferred.

What’s In It For You

• Competitive Benefit Package (Medical, Dental, Vision, 401K)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship is offered for this role.

Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.