Digital CX Lead – E‑commerce Content & Optimization

Loreal; Bentonville (AR); Hybrid; USD 65,000 - 90,000; Full time

Job summary

L’Oréal Consumer Products Division is seeking an Assistant Manager- Digital CX Walmart (eCommerce) in Bentonville, hybrid role. You will drive Walmart.com performance by leveraging data to optimize product content, assortments, and conversions, collaborating with the Digital CX Director and O+O teams to ensure accurate information and engaging content.

As a key analytics and content expert, you will monitor KPIs, develop dashboards, support data-driven decisions, and help elevate our brands

Qualifications

• Strong ability to translate data into actionable insights.
• Excellent communication and collaboration with cross-functional teams.
• Capable of multitasking and meeting deadlines in a fast-paced environment.
• Passion for the digital retail landscape and e‑commerce best practices.
• Comfort with ambiguity and indeterminate outcomes.
• 2–3 years of digital/e‑commerce experience preferred but not required.

Responsibilities

• Ensure the accuracy and completeness of product data on Walmart.com, including images, descriptions, attributes, and reviews.
• Improve content quality and align with the 95% content quality score target.
• Develop dashboards and regular/adhoc reports to track KPIs and opportunities.
• Oversee agency tasks related to digital shelf management and content optimization.
• Contribute to development and enhancement of internal digital tools.
• Provide training on best practices for digital shelf management and reporting.

Skills

Analytical

Communication

Collaboration

Multitasking

E‑commerce

Adaptability

Job description

L’Oréal Consumer Products Division is seeking an Assistant Manager- Digital CX Walmart (eCommerce) in Bentonville, hybrid role. You will drive Walmart.com performance by leveraging data to optimize product content, assortments, and conversions, collaborating with the Digital CX Director and O+O teams to ensure accurate information and engaging content.

As a key analytics and content expert, you will monitor KPIs, develop dashboards, support data-driven decisions, and help elevate our brands