Ecommerce Order & Sales Support Specialist

Precision Brand Products Inc.; Downers Grove (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Precision Brand Products Inc. in Downers Grove, IL is seeking a Sales Support & Order Processing Specialist to accurately process customer orders, maintain accounts, generate invoices, and support timely payment processing.

This role also provides front-line support for the company’s eCommerce platform by assisting customers with account setup, online ordering, order verification, and issue resolution to ensure a seamless purchasing experience.

Qualifications

• High school diploma or equivalent required; associate degree or coursework in business or related field is a plus.
• Minimum 2 years in order processing, customer service, inside sales support, or related role preferred.
• Experience with ERP systems (Sage preferred), CRM software, or eCommerce platforms is highly desirable.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
• Strong attention to detail with the ability to maintain accurate customer records.
• Excellent communication and ability to build relationships with customers and internal teams.

Responsibilities

• Process customer orders accurately and efficiently through Sage ERP and other systems.
• Review and maintain customer data, pricing, shipping instructions, and order details for accuracy.
• Generate invoices and support timely billing and payment activities.
• Monitor the eCommerce platform, verify online orders, and resolve order exceptions.
• Assist customers with account setup, password resets, and online ordering inquiries.
• Proactively contact customers to verify orders, clarify discrepancies, and communicate status.
• Respond to product, pricing, availability, shipping, and order status inquiries by phone or email.
• Identify opportunities to upsell by recommending complementary products or promotions.
• Support customer retention through proactive follow-up and exceptional service.
• Coordinate domestic and international shipments with freight carriers and export docs.
• Research and resolve order-related concerns in collaboration with internal departments.
• Generate reports and maintain accurate customer, order, and sales records.

Skills

Attention to detail

Organizational skills

Time management

Multitasking

Customer focus

Verbal & written communication

Education

High school diploma or equivalent

Associate's degree or coursework in business or related field

Tools

Sage ERP

CRM software

eCommerce platforms

Excel

Outlook

Word

Job description

Precision Brand Products Inc. in Downers Grove, IL is seeking a Sales Support & Order Processing Specialist to accurately process customer orders, maintain accounts, generate invoices, and support timely payment processing.

This role also provides front-line support for the company’s eCommerce platform by assisting customers with account setup, online ordering, order verification, and issue resolution to ensure a seamless purchasing experience.