Ecommerce Onboarding & Support Specialist

Acme Construction Supply Inc.; Lake Oswego (OR); Presencial; USD 33.000 - 47.000; Jornada completa

Descripción de la vacante

Acme Construction Supply Inc. is seeking a Digital Customer Experience Specialist to support its eCommerce platform, manage customer accounts, provide technical assistance, and deliver digital adoption initiatives.

You will train customers on online ordering tools, troubleshoot access and checkout issues, and collaborate with Sales and Operations to improve processes and customer satisfaction.

Formación

• Experience in customer service, account administration, or related roles.
• Experience supporting eCommerce or ERP systems is preferred.
• Ability to train customers on digital tools and online platforms.

Responsabilidades

• Onboard customers and manage online account access, permissions, and maintenance.
• Verify and align customer accounts with Eclipse bill-to and ship-to data.
• Coordinate approvals and resolve account access issues with internal teams.
• Maintain records of account activity, permissions, and support requests.
• Serve as primary contact for inquiries about Acme’s eCommerce platform.

Conocimientos

Customer service

Onboarding

Troubleshooting

Training delivery

Multi-channel support

Effective communication

Technical aptitude

Educación

High school diploma or equivalent

Herramientas

Eclipse

ERP systems

Microsoft Office

Descripción del empleo

Acme Construction Supply Inc. is seeking a Digital Customer Experience Specialist to support its eCommerce platform, manage customer accounts, provide technical assistance, and deliver digital adoption initiatives.

You will train customers on online ordering tools, troubleshoot access and checkout issues, and collaborate with Sales and Operations to improve processes and customer satisfaction.